Privacy Policy

1) What we collect

• Account details: name, email, phone (if you share it), delivery info.
• Order info: games purchased (digital codes or discs), payment method (handled by our payment partner), invoices.
• Support messages: questions you send by email, chat, WhatsApp, or forms.
• Device & usage data: IP address, browser type, pages visited, and basic analytics.
• Reviews & ratings: comments you post about products or your experience.

2) How we use your information

• To process orders and deliver digital codes or physical products.
• To send order updates, receipts, and important notices.
• To answer your questions and provide game recommendations.
• To improve our website, fix issues, and prevent fraud or abuse.
• To show discounts, new releases, and offers (only if you opt in).

3) Cookies & similar tech

We use cookies to keep you signed in, remember your preferences, and measure site performance.

• Essential cookies: keep the site working (e.g., sign-in).
• Preference cookies: remember choices like language and platform filters.
• Analytics cookies: help us understand what pages people use.
• Marketing cookies (optional): show relevant deals; you can refuse them.

Typical lifetimes (examples):

• Sign-in cookie: up to 2 days (extended if you choose “Remember me”).
• Preferences: up to 12 months.
• Analytics: up to 13 months (aggregated).

You can block cookies in your browser settings. Some features may stop working if you disable essential cookies.

4) Comments, reviews, and media

If you post a review, we store what you type and the time you posted it. We may show your first name and city (if you provide them).

If you upload images, please remove location data (EXIF) before uploading—others could extract it.

5) Embedded content

Some pages may include videos, images, or tools from other sites. Those sites may collect data about you as if you visited them directly (their cookies, their trackers). Check their privacy policies.

6) Who we share data with

We share only what’s needed to run our services:

• Payment processors to handle secure payments.
• Couriers to deliver physical orders.
• Email/SMS/chat providers to send updates and support replies.
• Fraud & security tools to protect accounts and orders.

We do not sell your personal data.

7) How long we keep data

• Orders & invoices: kept as required by law and for accounting (usually 5–7 years, depending on rules).
• Support messages: typically 24 months.
• Reviews: kept while visible on the site or until you ask us to remove them.
• Accounts: kept while your account is active; we can delete it on request (except data we must keep by law).

8) Your choices & rights

• Access: ask for a copy of your personal data.
• Fix: ask us to correct inaccurate details.
• Delete: request deletion of your account and personal data (we may keep what the law requires).
• Opt-out: unsubscribe from marketing at any time—links are in our emails.
• Cookies: manage non-essential cookies via our banner or your browser.

To make a request, email privacy@gamequesthubs.com.

9) Children

Our store is for customers 13+. We do not knowingly collect data from children under 13.

10) Security

We use encryption (HTTPS), access controls, and regular checks to protect your data. No method is 100% perfect, but we work to reduce risks.

11) International transfers

We operate in the UAE and may use providers in other countries. When data leaves your country, we apply safeguards (contractual protections and trusted vendors) to keep it safe.

12) Third-party links

If you follow a link to another website, their privacy policy applies—not ours.

13) Changes to this policy

We may update this page when we add new features or change how we handle data. We will show the new date at the top. Important changes may be announced by email or on the site.

14) Contact us

Questions about privacy?
Email: privacy@gamequesthubs.com
Support: info@gamequesthubs.com
Location: Dubai, UAE

Quick summary

We collect only what we need to deliver your PlayStation and Xbox orders and support you.

We use cookies to run the site and improve it; marketing cookies are optional.

You can access, fix, or delete your data—just write to us.

We keep data only as long as needed or required by law.